SHIPPING & RETURNS
All customer orders of 'in-stock' product that are received by us (via telephone, fax, email or online) PRIOR to 3 p.m. ET, Monday to Friday (except public holidays), are delivered the next business day * by 5 p.m. Custom, 'non-stock' and 'backordered' items will be delivered the next business day after they arrive at our warehouse.
A delivery fee will be added for small orders and you will be notified of the amount at the time of ordering. We do not bury this cost inside our product ... we show this as a separate entry for your records. Bubble Wrap, Poly Foam, Packaging Peanuts (Loosefil), etc. come with a minimum $10.00 delivery fee (within the G.T.A. - higher outside of the G.T.A.) due to the size of these products and the vehicle required to deliver these bulky items. Larger orders of product may reduce this delivery cost. Please inquire at time of ordering.
If, for any reason, you are not completely satisfied with a non custom-ordered or non non/un-returnable product that you have purchased from Holliston's, you may, at any time within 30 days from receipt of said shipment/product, contact us for an RMA (Return Merchandise Authorization) number, and simply ship the product, prepaid, back to us in its original packaging for a full credit, refund or replacement. Returned products must be in re-saleable condition and are subject to inspection for damage or misuse (CID - Customer Induced Damage) prior to issuance of a credit or refund. Unfortunately, shipping costs cannot be credited back. Generally speaking, custom orders cannot be returned. However, some custom-ordered products may be able to be returned, but a stocking fee may apply. The return of custom or made-to-order products is subject to the prior approval and return policy of the manufacturer/vendor. If we are to pick up any orders for a return, shipping/pick-up costs will apply.
* Inasmuch as every attempt is made to ensure our minimum inventory levels of usual 'in-stock' items, Holliston's Inc. cannot and will not be held responsible in any way whatsoever for 'out-of-stock' or 'backordered' items regardless of the circumstances.